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Foundever® Named Global Leader in the Everest Group 2025 Customer Experience Management (CXM) PEAK Matrix®

via Business Wire

Recognized for the 13th consecutive year, the global CX leader continues to set the standard for CXM excellence

Foundever®, the next-generation service leader reinventing customer experience (CX), has been recognized as a Global Leader in the 2025 Customer Experience Management (CXM) PEAK Matrix® Assessment by Everest Group. This marks the 13th consecutive year the company has earned this distinction, reflecting its continued investment in innovation through its Centers of Excellence and experience labs. These hubs play a key role in developing and implementing advanced digital solutions — from analytics and automation to AI-driven technologies — that enhance customer experience and business performance.

“In a market that’s evolving faster than ever, being recognized as a Leader by Everest Group for the 13th consecutive year is a powerful testament to our people and our clients,” said Chris Halbard, CEO of Foundever. “It reflects our commitment to innovation and to delivering exceptional customer experiences at scale. By leveraging AI, data and digital operations through our Centers of Excellence and experience labs, we help brands connect with their customers in the moments that matter.”

The Everest Group PEAK Matrix® is a framework to assess the relative market impact, vision and capability of service providers. Through detailed evaluations of service providers companies are awarded three classification categories: Leaders, Major Contenders and Aspirants. Leaders demonstrate exceptional innovation and transition management in their engagements while enhancing technological capabilities through proprietary solutions, partnerships or acquisition.

“Foundever has been recognized as a Leader in Everest Group’s Customer Experience Management (CXM) PEAK Matrix® Assessment 2025 – Global, driven by its strong global delivery network, diversified client portfolio, and continued innovation in AI-enabled CX solutions,” said David Rickard, Partner, Everest Group. “Its AI-powered tech stack includes next-gen AI and automation tools such as EverAssist, Ever GPT and AI Agent Foundry, which empower CX teams to deliver intelligent and scalable customer engagements. Foundever’s broad vertical expertise, combined with a strong focus on service quality, relationship management, and adaptability, reinforces its position as a trusted global CX transformation partner.”

Download the report here and learn more about Foundever at foundever.com.

About Foundever®

Foundever® is the next-generation service leader reinventing customer experience (CX). Built on diverse and proven industry experience, we combine digital operations with a 150,000-strong, people-led workforce across +45 countries.

Each year we enable 3.3 billion conversations in +60 languages for more than 800 world-leading brands, helping them keep their brand promises in every moment that matters. AI-driven solutions integrated with deep human insight, power a unified experience ecosystem that delivers technology-enabled, people-led and insight-driven outcomes at scale. By blending human empathy with AI and automation, we simplify complexity, accelerate digital transformation and create measurable brand and business momentum for our clients.

Get to know us at foundever.com and connect with us on LinkedIn, Facebook, YouTube and Instagram.

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