Articles from GoTo

GoTo, the leader in cloud communications and IT, today announced it has been named a Leader in the IDC MarketScape: Worldwide Unified Endpoint Management (UEM) Software for Small and Medium Businesses 2025/26 Vendor Assessmenti. Additionally, GoTo was named a Major Player in the following four reports: IDC MarketScape: Worldwide Unified Endpoint Management Software for Frontline/IoT Devices 2025–2026 Vendor Assessmentii; IDC MarketScape: Worldwide Unified Endpoint Management Software 2025–2026 Vendor Assessmentiii; IDC MarketScape: Worldwide Unified Endpoint Management Software for Apple Devices 2025–2026 Vendor Assessmentiv; and IDC MarketScape: Worldwide Client Endpoint Management Software for Windows Device Management 2025–2026 Vendor Assessmentv. The report findings were based on an assessment of GoTo’s LogMeIn Resolve IT management and UEM platform.

GoTo, the leader in cloud communications and IT, today announced GoTo Connect for Education, a new, secure, all-in-one modern communications offering designed to keep school and university communities connected. GoTo Connect for Education brings calls, virtual classrooms, messaging, and safety alerts together in a single, easy-to-use application, helping educational institutions streamline operations and focus on delivering exceptional learning experiences.

GoTo, the leader in cloud communications and IT, today announced new innovative mobile-first features for Grasshopper, the virtual phone system for entrepreneurs that offers a dedicated business number and mobile app to manage business communications. Designed with small business owners and entrepreneurs in mind, Grasshopper’s new features introduce a simplified admin portal, unified conversation view, and AI transcription for recorded calls, all developed to empower entrepreneurs to manage their calls, texts, voicemails, and billing inquiries from anywhere.

GoTo, the leader in cloud communications and IT, today announced a suite of new features for its LogMeIn Resolve solution for Managed Service Providers (MSPs). The latest capabilities provide MSPs with a modern, AI-driven Unified Endpoint Management (UEM) solution to enhance the customer experience, streamline operations, and drive business growth.

GoTo, the leader in cloud communications and IT, today launched new AI-powered scheduling capabilities for car dealerships within GoTo Connect AI Receptionist. GoTo Connect is now the only communications platform with an offering custom-built for automotive dealerships that includes automated scheduling powered by advanced conversational AI.

GoTo, the leader in cloud communications and IT, and Nexthink, the leader in Digital Employee Experience (DEX) management, today announced a strategic partnership to transform how enterprises and Global System Integrators (GSIs) manage the digital workplace. The partnership enables a new integration between LogMeIn Rescue, GoTo’s enterprise-grade remote support tool, and the Nexthink Infinity platform, delivering a seamless journey for IT teams from detection and diagnosis to insight and resolution.

GoTo, the leader in cloud communications and IT, today announced new findings from its research study: The Pulse of Work in 2025: Trends, Truths, and the Practicality of AI. The study summarizes the findings of a survey of 2,500 global employees and IT leaders on AI use and sentiment, conducted in partnership with research firm Workplace Intelligence. Among the newly released findings: AI has been instrumental in supporting people in today’s “work from anywhere” world, so much so that over half of employees (51%) think AI will eventually make physical offices obsolete.

GoTo, the leader in cloud communications and IT, today announced its latest integration for LogMeIn Resolve with the SentinelOne Singularity® Platform for endpoint detection and response (EDR). The integration provides Managed Service Providers (MSPs) and IT departments with access to unified, AI-powered security capabilities to seamlessly monitor, analyze, and respond to threats directly within the Resolve console.

GoTo, the leader in cloud communications and IT, today announced its latest integration for LogMeIn Resolve with HaloPSA, the comprehensive professional services automation solution. The integration is purpose-built for Managed Service Providers (MSPs) to simplify service workflows, automate ticketing, and ensure that critical alerts are resolved quickly, capitalizing on Resolve’s efficiency-driving AI features and security-first zero trust architecture.

GoTo, the leader in cloud communications and IT, today announced the release of a new research report: The Pulse of Work in 2025: Trends, Truths, and the Practicality of AI. The report summarizes the findings of a survey of 2,500 global employees and IT leaders on AI use and sentiment, conducted in partnership with research firm Workplace Intelligence. Among the study’s key findings: despite widespread anticipation about AI’s positive impact on workforce productivity, most employees feel they were overpromised on its potential. In fact, 62% believe AI has been significantly overhyped.

GoTo, the leader in cloud communications and IT, and Acronis, a global leader in cybersecurity and data protection, today announced a new strategic partnership. The collaboration focuses on further enhancing endpoint management and security capabilities for IT professionals across Managed Service Providers (MSPs) and small and midsized businesses (SMBs) and includes the launch of the new LogMeIn Data Protection Suite powered by Acronis. The new offering gives MSPs and IT professionals the ability to level up and centralize their endpoint management by bringing together LogMeIn Resolve’s modern, unified endpoint management (UEM) capabilities with industry leading business continuity and disaster recovery (BCDR) tools from Acronis, extending LogMeIn Practical AI capabilities to the Acronis data and tool environment.

GoTo, the leader in cloud communications and IT, today announced over 100 new features for GoTo Connect that combine omnichannel customer experience, powerful AI solutions, and streamlined management, to help small and midsize businesses (SMBs) communicate smarter and faster.

GoTo, the leader in cloud communications and IT, today announced new features for its virtual phone system, Grasshopper. These updates are designed to empower small business owners to find information faster, respond to customers more efficiently, and elevate their customer interactions with smart conversation filters, global search capabilities, and enhanced call management tools.

GoTo, the leader in cloud communications and IT, today announced the general availability of GoTo Connect AI Receptionist. This is the first offering in GoTo Connect Digital Workforce, the company’s new innovative suite of capabilities built to complement human employees. GoTo Connect AI Receptionist is a 24/7 smart assistant that never misses a call, helps automate simple tasks, and delivers better service faster. AI Receptionist uses practical generative AI technology to enhance customer interactions, reduce costs, and offer immediate business value to small and mid-sized businesses (SMBs) with nearly zero configuration.

GoTo, the leader in cloud communications and IT, today announced the launch of GoTo Connect for Automotive, an advanced, AI-powered communications platform purpose-built for automotive dealerships. With a single platform, dealerships get robust Customer Relationship Management (CRM) integrations, real-time multi-rooftop reporting, and modern communication channels, optimizing dealership outcomes by allowing customers to communicate via their preferred channels. GoTo Connect for Automotive streamlines every customer interaction from closing deals to scheduling service with simple, secure, and easy to use practical AI in a unified communications tool.

GoTo, the leader in cloud communications and IT, today announced new AI, security, and translation features for LogMeIn Rescue. The new offerings give enterprises next-generation tools to transform how they deliver support, improve average handle time, safeguard sensitive data, and seamlessly bridge language barriers for global employees and customers.

GoTo, the leader in cloud communications and IT, today introduced AI Quality Management, a key workforce engagement management (WEM) offering for GoTo Connect Contact Center. AI Quality Management improves a company's customer service by using generative AI to simplify agent coaching and training through automated AI-powered reporting and analysis.

GoTo, the leader in cloud communications and IT, today announced three powerful new AI features for LogMeIn Resolve designed to revolutionize IT management for small and midsize businesses (SMBs) and managed service providers (MSPs). The new features – Virtual Technician, Command Center, and Dynamic Insights – introduce first-of-its-kind functionality to streamline workflows, resolve issues faster, and eliminate inefficiencies. LogMeIn Resolve’s new capabilities empower IT teams to shift from reactive, overburdened support to proactive, strategic endpoint management, accomplishing more without needing to hire additional agents to handle increased volume and complexity of demands.

GoTo, the leader in cloud communications and IT, is doubling down on its commitment to empowering Managed Service Providers (MSPs) with new product features, enhancements, and integrations for LogMeIn Resolve. This announcement follows GoTo’s recent consolidation of its IT product portfolio under the well-known LogMeIn brand name, which aims to help customers cut through complexity, enhance productivity, and take control of their IT infrastructure.

GoTo, the company making business communications, IT management, and support easy, today announced a series of updates to its flagship IT solutions GoTo Resolve and LogMeIn Rescue. These enhancements include advanced AI capabilities, improved device management, and streamlined workflows to help IT teams operate more efficiently and address the evolving endpoint management landscape and needs of modern businesses.

GoTo, the company making business communications, IT management, and support easy, today announced major updates to its integration offerings for GoTo Connect, increasing the number and depth of capabilities. These integrations allow for seamless connections between GoTo Connect and customer relationship management (CRM) systems, delivering a better customer experience.

GoTo, the company making IT management, support, and business communications easy, today announced new software asset management features for GoTo Resolve. Building on the solution’s existing hardware asset management capabilities, GoTo Resolve Software Asset Management empowers IT teams to gain full visibility and control over their entire IT inventory. From software licenses to application usage, IT teams can now track, manage, and optimize their software assets with the same efficiency and ease of use as GoTo Resolve’s hardware management tools.

GoTo, the company making business communications, IT management, and support easy, today announced the launch of GoTo Connect CX, the most extensive suite of affordable, AI-powered, multichannel customer experience (CX) tools on the market. Connect CX combines the best of the GoTo Connect suite of customer communications tools, award-winning phone system, and cutting-edge AI enhancements to help businesses implement and manage world-class customer communications and engagement. The solution brings all the capabilities a business needs to deliver exceptional customer experience, saving money and time with an all-in-one tool at the industry’s most competitive price point. Connect CX is designed for small and mid-sized businesses as well as companies of all sizes with distributed offices, stores, or franchises.

GoTo, the company making IT management, support, and business communications easy, today announced a series of new integrations across its IT management and support product portfolio. The latest integrations for GoTo Resolve, LogMeIn Rescue, LogMeIn Central, and Miradore make it easier than ever for IT and support teams to provide remote support and endpoint management from within their existing technology ecosystem – streamlining workflows, resolving problems, and creating happier customers, IT admins, and agents.

GoTo, the company making IT management, support, and business communications easy, today announced more than 40 product enhancements to the GoTo Connect portfolio. These newest innovations further enhance the customer experience for businesses and enable effortless business communications through unified technology tools, data analytics, and simplified workflows.

GoTo, the company making IT management, support, and business communications easy, today announced it’s been named one of the winners of the 2024 TrustRadius Tech Cares award for the fifth consecutive year due to the company’s exemplary support of its communities.

GoTo, the company making IT management, support, and business communications easy, today announced that Peter Mahoney, its Chief Marketing Officer, has assumed the role of Chief Commercial Officer, where he will oversee both sales and marketing efforts for the company. Additionally, company veteran Nicholas Asadorian, GoTo's Vice President of Corporate Financial Planning & Analysis, has been appointed to Interim Chief Financial Officer. Both Mahoney and Asadorian have a breadth of experience that will allow them to bring a new level of operational rigor to not only their roles but also the business as a whole.

GoTo, the company making IT management, support, and business communications easy, today announced that WhatsApp, the most popular messaging platform in the world, has been added as a new Customer Engagement channel within GoTo Connect. Customer Engagement centralizes conversations across channels including SMS, webchat, social media, and GoTo Connect phone system into one platform, making it even easier for customers to communicate with businesses anytime, anywhere.

GoTo, the company making IT management, support, and business communications easy, today announced the launch of its AI-powered scam detection feature for GoTo Resolve. The feature, included in all tiers of GoTo Resolve, adds another layer of security by analyzing support sessions on mobile devices in real time to detect and alert users of any potentially fraudulent activity before sensitive information is shared.

GoTo, the company making IT management, support, and business communications easy, today announced the release of Miradore Premium+. Premium+ is a new subscription tier for Miradore, the mobile device management (MDM) product acquired by GoTo in 2022. The new offering is built for growing businesses that need to manage and secure a diverse mix of mobile devices, tablets, and laptops across iOS, Android, Mac, and Windows with minimal complexity. Premium+ also includes an integration with Microsoft Entra ID to automate device assignment and a native integration with GoTo Resolve to save money and time by eliminating the need for a separate remote support solution.

GoTo, the company making IT management, support, and business communications easy, today unveiled significant enhancements to its solutions with the introduction of AI innovations and more than 60 new offerings, capabilities, and features throughout its portfolio. These newest innovations and offerings further establish GoTo as an essential partner that helps businesses boost productivity and deliver an exceptional customer and employee experience.

GoTo, the company making IT management, support, and business communications easy, today introduced GoTo Contact Center Pro, a solution that expands its Contact Center as a Service (CCaaS) offerings to medium and large companies. This new offering gives growing businesses a modern, flexible, yet affordable platform which includes omnichannel capabilities, powerful integrations, and unparalleled agent interfaces and access to rich data and deep insights.

GoTo, the company making IT management, support, and business communications easy, today announced the winners of its 2023 Partner Awards. The awards are given to top achieving members of the GoTo Partner Network, a global network dedicated to helping customers do more by providing fast, reliable, and easy-to-use IT and unified communications solutions.

GoTo, the company making IT management, support, and business communications easy, today announced GoPilot, its new AI assistant for GoTo Resolve. GoPilot changes how IT professionals manage and support their fleet of devices, giving them an intelligent, interactive assistant that provides a comprehensive view of their endpoints, automates diagnostics, guides users through resolutions, and learns as it goes to get ahead of potential future disruptions.

GoTo, the company making IT management, support, and business communications easy with flagship products GoTo Resolve, GoTo Connect and LogMeIn Rescue, today announced that Rich Veldran, its Chief Financial Officer, has assumed the role of Chief Executive Officer. Mr. Veldran takes over for Paddy Srinivasan, who is stepping down from his role after nearly a decade with the company to pursue an opportunity outside of the IT management and business communications sector.

GoTo, the company making IT management, support, and business communications easy, today announced a new native integration for its LogMeIn Rescue product with Intel® Endpoint Management Assistant (EMA) for Intel vPro®-based devices. GoTo is the first to offer the native integration with Intel, allowing customers to leverage the Intel® EMA capabilities directly within Rescue. Now, IT teams have centralized remote support, management, and reporting for Intel vPro®-based devices in Rescue, providing a uniquely fast, easy, and streamlined experience without needing to toggle between multiple applications.

GoTo, the company making IT management, support, and business communications easy with flagship products GoTo Resolve, GoTo Connect, and LogMeIn Rescue, today announced nearly 60 new product updates across its portfolio. Today’s updates are the third in a tri-annual release showcase from GoTo highlighting product innovations to help support business productivity and growth for customers while continuing to deliver simple and secure solutions.

GoTo, the company making IT management, support, and business communications easy with flagship products GoTo Resolve, GoTo Connect, and LogMeIn Rescue, today announced it has promoted Damon Covey to the role of chief product officer (CPO) and hired Ruth Frank as vice president, user experience (UX).

GoTo, the company making IT management, support, and business communications easy with flagship products GoTo Resolve, GoTo Connect, and LogMeIn Rescue, today announced findings from a new commissioned study conducted by Forrester Consulting on behalf of GoTo. The Total Economic Impact™ (TEI) study examines the business and financial benefits of Rescue, the company’s remote support solution used by thousands of global enterprise customers for secure, seamless IT support. The study revealed significant savings, including a 57% reduction in time spent on IT support, 395% return on investment (ROI), and more than $2.6 million in benefits over a three-year period.

GoTo, the company making IT management, support, and business communications easy with flagship products GoTo Resolve, Rescue, and GoTo Connect, today announced it has appointed Peter Mahoney to the role of chief marketing officer (CMO). He will report to CEO Paddy Srinivasan.

GoTo, the company making IT management, support, and business communication easy with flagship products GoTo Resolve, Rescue, and GoTo Connect, today announced it has been recognized as a winner of the 2023 TrustRadius Tech Cares Award for its commitment to its corporate responsibility initiatives.

GoTo, the company making IT management, support, and business communication easy with flagship products GoTo Resolve, Rescue, and GoTo Connect, today announced nearly 40 new features across its product portfolio as a part of the company’s tri-annual release cadence. The new features and integrations help customers manage, secure, and connect their businesses even easier than before.

GoTo, the company making IT management, support, and business communication easy with flagship products GoTo Resolve, Rescue, and GoTo Connect, today announced the promotion of Meredith Hawkins to Chief People Officer and the appointment of Attila Török to Chief Information Security Officer (CISO).

GoTo, the company making IT management, support, and business communication easy with flagship products GoTo Resolve, Rescue, and GoTo Connect, today announced its new mobile device management (MDM) solution for GoTo Resolve. GoTo Resolve MDM enables IT teams to easily secure, set up, and manage all devices – company-owned and personal – including smartphones, tablets, and laptops, all from a single pane of glass. The new MDM capabilities further fortify GoTo’s commitment to being a one-stop-shop for businesses’ IT management and support needs.

GoTo, the company making IT management, support, and business communication easy with flagship products GoTo Resolve, Rescue, and GoTo Connect, today announced dozens of new features across its products, helping customers and IT teams save time and money. These new innovations include a unique-to-GoTo integration with Rescue and Google Translate, an integration with OpenAI’s ChatGPT, the launch of a redesigned softphone experience, and more.

GoTo, the company making IT management, support, and business communication easy with flagship products GoTo Resolve, Rescue, and GoTo Connect, today announced findings from its IT Priorities: 2023 Report. The report, conducted by Frost & Sullivan and commissioned by GoTo, looked at the global trends of 1,000 IT decision-makers at companies with less than 1,000 employees. Among the key trends, the survey continues to see businesses consolidating tools, with 83% considering consolidation of communication and IT management and support tools an important initiative for 2023. As an added benefit, this consolidation helps to alleviate the burden on IT, a goal of 92% of respondents.

GoTo, the company making IT management, support, and business communication easy with flagship products GoTo Resolve, Rescue, and GoTo Connect, today announced the winners of its 2022 Partner Awards. The awards are given to top achieving members of the GoTo Partner Network, a global network of organizations dedicated to helping their customers do more by providing them with simple but robust Unified Communications as a Service (UCaaS) products and remote support tools as the company continues its growth into the IT Service Management (ITSM) space.

GoTo, the company making IT management, support, and business communication easy with flagship products GoTo Resolve, GoTo Connect, and Rescue, today announced a suite of new remote monitoring and management (RMM) features and an all-new free offering for GoTo Resolve. The latest updates introduce powerful new RMM capabilities to meet the needs of today’s IT leaders, furthering GoTo Resolve’s evolution towards a modern, unified IT service management (ITSM) solution.

GoTo, the company making IT management, support, and business communication easy with flagship products GoTo Resolve, GoTo Connect, and Rescue, today announced that five of its products have been recognized with 15 Winter 2023 Best of Awards and two products were recognized with Most Loved Awards from TrustRadius. Awarded almost exactly one year after the company’s transformative rebrand and launch of flagship products GoTo Connect and GoTo Resolve, the awards recognize the customer impact achieved since February 2022.

GoTo, the company making IT management, support, and business communication easy with flagship products GoTo Resolve, GoTo Connect, and Rescue, today announced the launch of GoTo Customer Engagement. This new multi-channel solution brings together GoTo Connect’s world-class phone system and customer communication tools, analytics, and the digital channels customers need to reach a larger audience and grow their business, all within a shared unified inbox.

GoTo, the company making IT management, support, and business communication easy with flagship products GoTo Resolve, GoTo Connect, and Rescue, today announced a new Miro integration. Miro, an online platform accelerating innovation through visual collaboration, is now available for meetings & training sessions in the GoTo application, making real-time collaboration simple for a virtual or hybrid workforce. Miro is available for GoTo Connect, GoTo Meeting, and GoTo Training customers.

GoTo, the all-in-one business communications and IT support platform, today released new findings around consumer shopping habits and preferences for the 2022 holiday season. At a time when the majority of consumers are concerned with rising inflation and economic uncertainty, GoTo’s study shows that 3 out of 4 Americans still plan to spend with small businesses. An impressive 41% are even willing to pay more to shop small than they would at a larger retailer.

GoTo, the all-in-one business communications and IT support platform, today announced the launch of new enhancements to GoTo Connect to help IT administrators drive efficiency throughout their business, their workforce, and ultimately their day-to-day activities. These enhancements include an all-new dial plan editor with new call volume analytics and Efficiency Mode that helps find and alleviate problems in poor network and low bandwidth situations. With a long-standing commitment to supporting IT admins, today’s launch builds on GoTo’s 99.999% uptime across its unified communications and IT management products.

Award Further Demonstrates GoTo’s Commitment to Environmental, Social, and Governance Efforts For Employees and Customers